# Online Tech Support & Computer Help, Without the Jargon

Source: https://isolora.com/help/online-tech-support/
By: Isolora (https://isolora.com/)
Summary: Patient, judgment-free online tech support and computer help for everyday problems with computers, phones, email, accounts and video calls, explained in everyday words.

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Online tech support


Patient, one-on-one help with computers, phones, email and everyday tech problems. Online, judgment-free, and explained in everyday words.

[Start a conversation](https://isolora.com/contact/) Common questions

## Sound **familiar?**

“I feel stupid asking this.”

“Can someone just show me on Zoom?”

“Why is my computer so slow?”

“I’m locked out of my email.”

## Everyday tech, **sorted**
### Computers

Slow, full or confusing Windows and Mac computers.
### Phones and tablets

Settings, updates, storage, photos and apps.
### Email

Can’t send, storage full, too many emails, or locked out.
### Accounts and passwords

Getting back in, two-step sign-in and a password manager.
### Video calls

Getting Zoom, FaceTime or Google Meet working for you.
### “Is this a scam?”

A second opinion on a suspicious email, text or pop-up.

If something turns out to be broken hardware, we’ll tell you honestly and explain your options.

## How it **works**

1.

### Tell us what’s wrong

A short note is plenty. Screenshots help if you have them.
2.

### We reply within 24 hours

With a few questions and a time that suits you.
3.

### We fix it together

Online, step by step, with written notes to keep.

## Try these **first**

### Why is my computer so slow?

The usual reasons, and simple fixes you can try first. Read more

Link: https://isolora.com/blog/why-is-my-computer-so-slow/

### I clicked a suspicious link. What now?

Calm, clear steps for what to do next. Read more

Link: https://isolora.com/blog/clicked-a-scam-link/

## Common **questions**

### How does online tech support work?

We meet on a video call and you share your screen, so we can see what you see and guide you click by click. Some problems can be sorted over email, too.

### Do I need to install anything?

Usually not. If something does need installing, we’ll explain what it is and why before you do anything.

### Is remote tech help safe?

You stay in control the whole time and can stop whenever you like. We’ll never ask you to read out a password or a one-time code.

### I feel embarrassed asking basic questions. Is that okay?

Completely. Technology changes fast, and nobody hands out the manual. No question is too small, and there’s no judgment here.

### Can you explain slowly and give me written steps?

Yes. We go at your pace and send written steps afterwards, so you can do it again on your own.

### What if you can’t fix it?

We'll tell you honestly what's wrong and what your options are, whether that's a repair shop, a replacement or a simple workaround.

### How much does it cost?

You'll know the price, in writing, before any work begins. No surprises.

## Stuck on something?

Tell us what’s going on. We’ll reply within 24 hours. [Start a conversation](https://isolora.com/contact/)