# Tech Help for Seniors & Their Families: Patient, Online Help

Source: https://isolora.com/help/tech-help-for-seniors/
By: Isolora (https://isolora.com/)
Summary: Patient, one-on-one online tech help for seniors and their families: phones, computers, email, video calls, passwords and scams, explained in everyday words.

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Tech help for seniors


Patient, one-on-one help with phones, computers, email, video calls and scams, online and explained in everyday words. Families are welcome to arrange help for a parent or grandparent.

[Start a conversation](https://isolora.com/contact/) Common questions

## Sound **familiar?**

“I feel silly asking, but…”

“My mom keeps getting scam calls.”

“Can someone just go through it with me on a video call?”

“Dad has a new iPhone and can’t find anything.”

## What we **help with**
### Phones and tablets

Bigger text, contacts, photos, apps and settings that make sense.
### Email and video calls

Sending photos, joining a family call or an online doctor’s appointment.
### Spotting scams

Suspicious calls, texts, emails and pop-ups, including new AI voice scams.
### Passwords

A simple, safe way to keep track of them, so you’re not locked out.
### New phone or computer

Moving photos and contacts across, and making the new one easier to use.
### Steps to keep

Large-print written steps, so you can do it again on your own.

## Helping a parent **from far away?**

- You can reach out on their behalf. We’ll make sure they’re comfortable and happy to get help.
- Join the session with them, or leave it to us. Whatever works for your family.
- We can set up the safety basics together: a password plan, two-step sign-in and a family safe word.
- Some families like a single session. Others prefer regular check-ins. Just tell us what would help.

## How it **works**

1.

### Send a short note

You, or a family member, tell us what’s been tricky.
2.

### We reply within 24 hours

With a few friendly questions and a time that suits you.
3.

### We help, one step at a time

Online, at your pace, with written steps to keep.

## Helpful **reads**

### How older adults can stay safe online in the age of AI

Scams to watch for and ten simple ways to protect yourself. Read more

Link: https://isolora.com/blog/tech-help-for-seniors/

### I clicked a suspicious link. What now?

Calm, clear steps for what to do next. Read more

Link: https://isolora.com/blog/clicked-a-scam-link/

## Common **questions**

### I’m not good with computers. Can you still help?

Yes. That's exactly who we're here for. No question is too small, and we never rush. We explain things in everyday words and go at your pace.

### How does online tech help work?

We meet on a video call, and you can share your screen so we can see what you see. If video calls are the tricky part, we start by email or phone and get the video call working together first.

### Can my son or daughter arrange help for me?

Yes. Family members often reach out for a parent or grandparent. We'll check that the person getting help is comfortable with it, and they can stop at any time.

### Can a family member join the session?

Of course, if you’d like them there. Some people prefer a family member on the call, and others prefer to learn on their own.

### My mom keeps getting scammed online. What do I do?

- Agree a family safe word for any urgent call about money.
- Set a simple rule: hang up, and call back on a number you already know.
- Turn on two-step sign-in for email and banking, and set up bank alerts.
- Make sure she knows real companies never ask for gift cards, passwords or one-time codes.

We can help set all of this up with her, kindly and without making her feel foolish.

### How do I make an iPhone or iPad easier for an elderly parent?

Turn up the text size and brightness, keep only the apps they use on the home screen, add favorite contacts, and set up Medical ID and emergency contacts. Newer iPhones and iPads also have Assistive Access, a simpler layout with bigger buttons. We can set this up together on a call.

### What’s the best way to manage passwords for an aging parent?

A password manager with family sharing works well. It remembers every password, and you can share the important ones safely. Adding a legacy contact means a loved one can get into accounts later if they ever need to. We can help set it up.

### How much does it cost?

You'll know the price, in writing, before any work begins. No surprises.

## Want a patient hand with tech?

Tell us who you’d like help for and what’s been tricky. We’ll reply within 24 hours. [Start a conversation](https://isolora.com/contact/)