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Online tech support

Online tech support, without the jargon.

Patient, one-on-one help with computers, phones, email and everyday tech problems. Online, judgment-free, and explained in everyday words.

Start a conversation Common questions

Sound familiar?

“I feel stupid asking this.”

“Can someone just show me on Zoom?”

“Why is my computer so slow?”

“I’m locked out of my email.”

Everyday tech, sorted

  • Computers

    Slow, full or confusing Windows and Mac computers.

  • Phones and tablets

    Settings, updates, storage, photos and apps.

  • Email

    Can’t send, storage full, too many emails, or locked out.

  • Accounts and passwords

    Getting back in, two-step sign-in and a password manager.

  • Video calls

    Getting Zoom, FaceTime or Google Meet working for you.

  • “Is this a scam?”

    A second opinion on a suspicious email, text or pop-up.

If something turns out to be broken hardware, we’ll tell you honestly and explain your options.

How it works

  1. Tell us what’s wrong

    A short note is plenty. Screenshots help if you have them.

  2. We reply within 24 hours

    With a few questions and a time that suits you.

  3. We fix it together

    Online, step by step, with written notes to keep.

Try these first

Journal

Why is my computer so slow?

The usual reasons, and simple fixes you can try first.

Read more Journal

I clicked a suspicious link. What now?

Calm, clear steps for what to do next.

Read more

Common questions

How does online tech support work?

We meet on a video call and you share your screen, so we can see what you see and guide you click by click. Some problems can be sorted over email, too.

Do I need to install anything?

Usually not. If something does need installing, we’ll explain what it is and why before you do anything.

Is remote tech help safe?

You stay in control the whole time and can stop whenever you like. We’ll never ask you to read out a password or a one-time code.

I feel embarrassed asking basic questions. Is that okay?

Completely. Technology changes fast, and nobody hands out the manual. No question is too small, and there’s no judgment here.

Can you explain slowly and give me written steps?

Yes. We go at your pace and send written steps afterwards, so you can do it again on your own.

What if you can’t fix it?

We'll tell you honestly what's wrong and what your options are, whether that's a repair shop, a replacement or a simple workaround.

How much does it cost?

You'll know the price, in writing, before any work begins. No surprises.